okpo Terms and Conditions

1. General Terms

These terms and conditions ("Terms") govern the use of the okpo platform and all of its services. These Terms form a binding legal agreement between okpo ("we", "our", "the Platform") and the user ("you", "member").

okpo operates an online gaming and sports betting platform for users in Bangladesh. Our platform includes slots, casino games, sports betting, fishing games and other entertainment gaming services.

These Terms have been prepared in English and apply to the Bangladesh market. In the event of any dispute, the English version shall be considered final.

1.1 Applicability of Terms

These Terms apply to all okpo products and services, including the website, mobile interface, live chat support and any new services launched in the future. Additional terms may apply to specific promotions or special offers.

2. Eligibility and Registration

The following eligibility requirements must be met to use okpo's services:

• You must be 21 years of age or older (for 21+ only).
• You must reside in a jurisdiction where online gaming is legally permitted.
• You must be of sound mind and capable of making your own decisions.
• Your okpo account must not have been previously closed or suspended.

2.1 Registration Process

When creating an account on okpo, you must provide accurate and complete information. Providing false information will result in immediate account closure and any funds on deposit may be forfeited.

Only one account per person is permitted. Creating multiple accounts by the same individual will be treated as a serious violation.

3. Account Management

The security of your okpo account is entirely your responsibility. Keep your login credentials (username and password) confidential and do not share them with any third party.

3.1 Account Security

If you suspect unauthorised access to your account, contact our 24/7 live chat support immediately. okpo will never ask for your password or personal information via email or chat.

3.2 Account Verification

We reserve the right to conduct KYC (Know Your Customer) verification at any time. A copy of your national ID card, passport or driving licence may be requested. Withdrawal processing may be delayed until verification is complete.

3.3 Inactive Accounts

An account may be marked as inactive if there are no transactions for 12 consecutive months. A monthly maintenance fee may apply to inactive accounts. The account can be reactivated at any time by logging in.

4. Deposits and Withdrawals

All financial transactions on okpo are processed through bKash, Nagad, Rocket and Upay. We are committed to ensuring fast and secure transactions.

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• The deposit account must be registered in your own name.
• Deposits through third parties are strictly prohibited.
• Suspicious transactions may be held by okpo pending verification.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 10–45 minutes.
• Withdrawal requests will be processed to the same payment method used for the deposit.
• The specified wagering requirement must be met before withdrawing from a bonus.

4.3 Transaction Limits

okpo reserves the right to set daily, weekly or monthly transaction limits in the interest of security and compliance. Members will be notified as early as possible if these limits change.

5. Bonuses and Promotions

okpo offers a range of bonuses and promotional offers. Each offer has its own specific terms that must be followed.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. A 15x wagering requirement applies to this bonus.

• To withdraw after receiving the bonus, the total amount including the bonus must be wagered 15 times.
• Not all games may contribute equally toward meeting the wagering requirement.
• The welcome bonus is applicable only once and is for new members only.
• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.

5.2 VIP Cashback Program

Weekly cashback is available through okpo's 5-tier VIP program:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

Progression through VIP tiers depends on the member's activity and loyalty. okpo evaluates each member's progress and promotes eligible members to higher tiers.

5.3 Bonus Abuse

Any attempt to abuse bonuses or obtain bonuses through fraudulent means will result in the cancellation of the relevant bonus and may lead to account suspension or closure.

6. Gaming Rules

The following rules apply to playing on the okpo platform. All games are conducted in a fair and transparent manner.

6.1 Game Outcomes

All game outcomes are determined by a certified Random Number Generator (RNG). Game results are completely unbiased and are in no way predetermined.

6.2 Technical Issues

okpo is not liable for loss of internet connection during gameplay. The game state saved on the server will be considered final. If a payment is incorrectly processed due to a technical error, okpo reserves the right to correct it.

6.3 Betting Limits

Each game has a defined minimum and maximum bet limit which will be displayed in the game interface. okpo reserves the right to change these limits.

7. Prohibited Activities

The following activities are strictly prohibited on the okpo platform:

• Transacting with illegally obtained funds (money laundering).
• Hacking, using bots or automation in gaming software.
• Strategically abusing the bonus system (bonus abuse).
• Creating multiple accounts.
• Operating an account in a third party's name.
• Attempting to exploit technical errors on the platform.
• Threatening or harassing other members.
• Providing false or misleading information.

8. Responsible Gaming

okpo takes its responsible gaming policy very seriously. We are committed to the health and wellbeing of our members.

Online gaming is an entertainment activity that should always be enjoyable. Visit our Responsible Gaming page to identify problematic gaming behaviour and find support.

8.1 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can contact our live chat to request a temporary or permanent suspension of your account.

8.2 Age Restriction

okpo strictly refrains from providing services to individuals under the age of 21. We take active steps to protect minors and reserve the right to verify age in cases of suspicion.

9. Privacy and Security

Protecting your personal information is one of our highest priorities. okpo uses SSL encryption and modern cybersecurity technology to keep your data secure.

We never sell your information to third parties. To learn about our full data protection policy, please read the Privacy Policy page.

9.1 Use of Cookies

The okpo platform uses cookies to improve service quality and personalise the user experience. By using the platform, you consent to the use of cookies.

10. Limitation of Liability

To the maximum extent permitted by applicable law, okpo is not liable for:

• Loss caused by internet disconnection.
• Service interruptions during unplanned server maintenance.
• Unauthorised use of your account (where caused by your own negligence).
• Delays in service delivery due to external causes (such as natural disasters or government orders).
• Software errors from third-party game providers.

okpo's liability will in all circumstances be limited to the amount of the disputed transaction.

11. Changes and Termination

11.1 Changes to Terms

okpo reserves the right to change, add to or amend these terms and conditions at any time. Members will be notified of significant changes by email or through a notification on the platform.

Continued use of the platform after updated terms are published will be deemed as your automatic acceptance of the new terms.

11.2 Account Closure

You can request to close your account at any time through our live chat. Any pending withdrawal requests will be processed before the account is closed, but active bonuses will be cancelled.

11.3 okpo's Rights

okpo reserves the right to suspend or close an account without prior notice in the event of a terms violation, suspected fraud, or due to regulatory requirements.

12. Dispute Resolution

Any dispute between okpo and a member will first be addressed through an attempt at amicable resolution.

12.1 Filing a Complaint

For any complaint or dispute, members may contact us via our 24/7 live chat or by email at ([email protected]). We will review the matter as promptly as possible.

12.2 Final Decision

In disputes regarding game outcomes or transactions, server logs and database records will be considered as conclusive evidence. The decision of okpo's management authority is final and binding.