okpo's Privacy Policy

Introduction and Applicability

okpo ("we", "our", or "platform") operates a trusted online casino and sports betting service for users in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, use, disclose, and protect the personal information of users of the https://okpo.cam website and related services.

By using our services, you are agreeing to the terms described in this policy. If you disagree with any part of this policy, please stop using our services. okpo's services are for users aged 21 and above only.

What Information We Collect

To provide our services, manage your account, and ensure secure transactions, okpo collects the following types of information:

a) Information You Provide

• At registration: full name, email address, date of birth, and country of residence.
• Identity verification (KYC): a copy of your national ID, passport, or driving licence.
• Payment information: bKash, Nagad, Rocket, or Upay account number — for completing transactions.
• Contact information: the content of messages sent to us via live chat or email.
• Voluntary information: any additional details provided when updating your profile or completing surveys.

b) Automatically Collected Information

• IP address and device identifier information.
• Browser type, operating system, and language preferences.
• Referral source, pages visited, and time spent on the site.
• Information obtained from cookies and similar tracking technologies.
• Betting and gaming activity logs, transaction history, and account balance.

c) Information Received from Third Parties

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay).
• Risk assessment data from fraud prevention services.
• Confirmation information from identity verification services.

Purpose of Using Information

We use the information collected only for the following legitimate purposes:

• Account management: handling registration, login verification, and ensuring secure account access.
• Service delivery: processing deposits, withdrawals, and gaming activity.
• Identity verification: completing the KYC process to prevent fraud and money laundering.
• Responsible gaming: identifying and supporting users at risk of problem gambling.
• Customer support: providing assistance via live chat and email.
• Legal compliance: following applicable regulations and fulfilling regulatory requirements.
• Security: detecting and preventing cybersecurity threats and account misuse.
• Service improvement: analysing user experience and improving the platform.
• Communications: sending security notifications, policy updates, and relevant information.

Information Disclosure and Sharing

We treat your personal information with the utmost care. We may share information with third parties only in the following limited circumstances:

Service Provider Partners

Minimum necessary information is shared with our trusted partner organisations for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

Legal Obligations

Sharing relevant information with appropriate authorities as part of a court order, government investigation, or legal process is our legal obligation.

Fraud and Crime Prevention

Where money laundering, fraud, or other illegal activity is suspected, information may be shared with the relevant investigating authorities.

Business Restructuring

In the event of any merger, acquisition, or transfer of business assets, user information may be transferred — however, the terms of this policy will continue to apply.

Cookies and Tracking Technologies

okpo uses cookies and similar technologies to improve your service experience and ensure the security of the platform.

Types of Cookies

• Essential cookies: necessary for maintaining login sessions and ensuring security. Disabling these will prevent the site from working correctly.
• Functional cookies: for remembering language preferences, login details, and personalised settings.
• Analytics cookies: to understand which parts of the site users interact with most — helpful for improving the service.
• Security cookies: used to detect fraud and cyberattacks.

You can manage analytics and functional cookies through your browser settings. However, disabling essential cookies may disrupt the core functions of the site.

Data Security Measures

Protecting your personal and financial information is okpo's highest priority. We apply industry-standard security measures:

• SSL/TLS encryption: all data transfers between our server and your browser are encrypted.
• Data encryption: sensitive information stored with us is protected using industry-standard encryption methods.
• Access controls: only authorised staff are able to access user information.
• Regular security reviews: our systems are subject to regular security testing.
• Incident response plan: we have a prepared team to take swift action in the event of any security breach.
• Two-factor authentication: an additional security layer is available for account access.

Data Retention Period

okpo retains your personal information only for as long as it is needed:

• For active accounts: all relevant information is retained for as long as the account remains active.
• After account closure: relevant information is kept for the period required to meet legal obligations.
• Financial transaction records: for the period set out under applicable legal provisions.
• KYC documents: may be retained for a set period even after account closure.

Once the set period has passed, information is securely deleted or anonymised so that you are no longer identifiable.

Your Rights and Choices

You have the following rights regarding your personal information:

• Right of access: you may request to know what information of yours we hold.
• Right to rectification: you may request correction of inaccurate or incomplete information.
• Right to erasure: you may request deletion of your information in certain circumstances — subject to exceptions for legal obligations.
• Right to object to processing: you may object to certain types of processing of your information.
• Opt out of marketing communications: the option to unsubscribe from promotional emails is available at any time.
• Data portability: you may request your information in a structured format.

To exercise these rights, email [email protected] or contact us via the site's 24/7 live chat. We will respond to your request within the set timeframe after verifying your identity appropriately.

Protection of Children and Minors

okpo's services are intended solely for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified during the registration process. If it comes to our attention that a minor has opened an account, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child has opened an account, please contact [email protected].

Third-Party Links and Services

Our platform is connected to payment processors such as bKash, Nagad, Rocket, and Upay. These third-party services have their own privacy policies and are outside okpo's control. We recommend that you read their privacy policies before using these services.

Software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others is used on our platform. These providers may process limited technical information to operate their software — however, they are required to comply with our privacy standards.

Policy Changes and Updates

We periodically review and update this privacy policy. When significant changes are made:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email.
• Reasonable notice will be given before changes take effect.

Continued use of our services after a policy update will be taken as your agreement to the revised policy. If you do not agree, you have the right to close your account.

Responsible Gaming and Use of Information

An important aspect of okpo's privacy policy is the special handling of responsible gaming information. We monitor user gaming behaviour because:

• Identifying early signs of problem gambling and providing support.
• Implementing self-imposed limits (deposit limits, time limits, self-exclusion).
• Activating responsible gaming tools at the user's request.

This information is used solely for the user's wellbeing and is not shared with third parties for commercial purposes. To learn more, visit our Responsible Gaming page.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, contact us using the methods below:

• Email: [email protected]
• Live chat: available in Bengali 24/7 on the site

We will confirm receipt of your request and aim to provide a full response as quickly as possible. If you are not satisfied with our resolution, you have the right to file a complaint with the relevant data protection authority in your country.